So i've worked in the retail/service industry for about 10 years. I like to pride myself on giving great customer service. I like to treat my customer/client how i would like to be treated and yada yada. Unless their an ass, then i'll treat them like a child.
Anyway...
My MacBook crashed yesterday...who was it that told me they NEVER crashed...Christ Baker that's who...WRONG
So i jumped on the trusty TTC and went down to the greatest place on earth, the Eaton Centre. I was hung over, it being the day after Halloween. I fakking hate the eaton centre. too many people, too much consumerism, and the Mac store was busy.
So I walked in and some Mac dude asked me if i needed help looking down at my MacBook box in hand. I responed with a yes that my comp is sick and needs help. I kinda went in the store with Apple being on this imaginay pedestal that can do no wrong.
Well i'll tell ya...the dude asked me if i have an appt at the 'Genius Bar' as i shrugged and he rolled his eyes mumbling something about making an appt and shuffled me to the nearest laptop.
We made an appt for an hour later, in which i ate Taco Villa, spied on the girls working at the store i used to manage (different location) and then ratted them out to head office, stalked a guy looking like a pimp, and spent money i didn't really have at Club Monaco.
Sat at the genius bar for 30 minutes then my genius called my name. He listened to my issues, andy tried to talk to me like at least a 12 year old and proceeded to tell my 6 month old Mac is in bad shape. So i'm praying the $300 Apple Care will just get me a new comp and i'll be on my way. Nope, not the case.
He told me to take it home and fire wire it to my boyfriends get all the data off and on to his. Then to re-install the OS.
UMM ISN'T THAT WHAT HE'S SUPPOSED TO DO?? Why did i buy apple care then. So now as we speak i'm on hold with apple with the speaker phone on listening to Apple ecclectic hold music ie. Sade dancehall, Sting, and some other crap.
I want a new computer.. dammit...mine is kinda dirty so...